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Expect ALL equipment to be clean
and in good repair.
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Express dissatisfaction and
suggest changes without coercion, discrimination, reprisal or
unreasonable interruption in service.
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Have any and ALL questions
answered promptly, correctly and courteously.
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Know that if you are found
unresponsive, AA Medical Equipment's policy is for staff to call
911 for Emergency Medical
Intervention.
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Prompt delivery and to be fully
informed on the use, and care of ALL AA Medical Equipment in
their home.
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Refuse delivery of any and ALL
equipment and services.
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The right to appropriate
assessment and management of cardio-pulmonary pain.
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To be informed of ALL options if
the need to transfer care arises.
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To be served by competent and
qualified staff.
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To be treated fairly with courtesy
and respect.
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To choose a provider of homecare
services.
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To expect a resolution to any
problem or complaint.
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To expect and be assured that ALL information will
be kept in strictest confidence.
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To receive assistance in
transferring to another provider.
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To receive detailed explanation of
bills.
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To receive explanations that can
be easily understood.
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To participate in decisions about
your homecare.
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To voice grievances and
recommended policy changes.